SeahawkTalons
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- Joined
- Jan 13, 2014
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Flew down to Phoenix today, partied hard with the 12's, looking forward to the Super Bowl when I receive this email at midnight:
We are contacting you with an issue with your Super Bowl ticket order. If you have followed the news this week regarding tickets, I’m sure you have noticed that this year’s Super Bowl has had many issues relating to the distribution and delivery of tickets among secondary market ticket companies. Many ticket companies are failing to deliver tickets to their clients. This is the 11th consecutive Super Bowl that we have sold tickets for, and the first one where we have face a supply issue like this.
We are working very hard and spending a lot of money to provide tickets to all of our clients, but at current prices, we can no longer guarantee we will be able to provide tickets to every client. The site you purchased tickets from states that should we would fail to provide tickets, or comparable or better tickets you would be entitled to refund a 125% refund. That 125% sets the minimum amount of compensation you are owed. We would like to go beyond that and present you with a few options moving forward:
Repurchase of your tickets. We will pay you $9500. The money will be credited to your credit card and we can FedEx you a check.
Modify the order to a “try to get basis”. Since we are unable to guarantee that all orders can be fulfilled today, we can modify our agreement to a “try to obtain” ticket order where we would attempt to obtain the tickets for you by game time on Sunday. It is unlikely that you will get the exact tickets that you ordered, but we will attempt to get you into the stadium, in seats as close as possible. For significant changes in seat locations we would negotiate small partial refunds. If prices remain where they are, and we cannot acquire seats for your order we will be offering a 125% refund ($6712).
We understand that this is a massive disappointment for you. We understand that it is a huge deal for you to go to the Super Bowl, and that you trusted us to deliver those seats. We are hopeful that one of these options might represent a satisfactory resolution to this issue.
--
Brent Siemers
Big Red Tickets
4741 Central #359
Kansas City, MO 64112
800.842.1489 x804
816.686.8416 (cell)
We are contacting you with an issue with your Super Bowl ticket order. If you have followed the news this week regarding tickets, I’m sure you have noticed that this year’s Super Bowl has had many issues relating to the distribution and delivery of tickets among secondary market ticket companies. Many ticket companies are failing to deliver tickets to their clients. This is the 11th consecutive Super Bowl that we have sold tickets for, and the first one where we have face a supply issue like this.
We are working very hard and spending a lot of money to provide tickets to all of our clients, but at current prices, we can no longer guarantee we will be able to provide tickets to every client. The site you purchased tickets from states that should we would fail to provide tickets, or comparable or better tickets you would be entitled to refund a 125% refund. That 125% sets the minimum amount of compensation you are owed. We would like to go beyond that and present you with a few options moving forward:
Repurchase of your tickets. We will pay you $9500. The money will be credited to your credit card and we can FedEx you a check.
Modify the order to a “try to get basis”. Since we are unable to guarantee that all orders can be fulfilled today, we can modify our agreement to a “try to obtain” ticket order where we would attempt to obtain the tickets for you by game time on Sunday. It is unlikely that you will get the exact tickets that you ordered, but we will attempt to get you into the stadium, in seats as close as possible. For significant changes in seat locations we would negotiate small partial refunds. If prices remain where they are, and we cannot acquire seats for your order we will be offering a 125% refund ($6712).
We understand that this is a massive disappointment for you. We understand that it is a huge deal for you to go to the Super Bowl, and that you trusted us to deliver those seats. We are hopeful that one of these options might represent a satisfactory resolution to this issue.
--
Brent Siemers
Big Red Tickets
4741 Central #359
Kansas City, MO 64112
800.842.1489 x804
816.686.8416 (cell)