chris98251":2eqkhbun said:
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I said the technology is there and where I may be remiss in one aspect the cheap ass counties and Cities using outdated technology because they don't want to upgrade due to cost, I have some 50 year old shit still hooked up to 911 and FAA circuits going to some locations.
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I can't speak to the tech underpinning the system, but I can back up Pmedic on this, from experience as a 911 operator and dispatcher, and subsequently a fireman. (Pre-med school, so it has been a few years)
Receiving 911 calls, from a town that was 90 miles away, was so routine, that we had their dispatch center on speed dial. I don't know why the system routed those calls to us. The engineers were equally perplexed. All I know is that it happened frequently enough that the process of relaying info to the appropriate dispatch became routine.
And no, the system didn't tell us the calls were coming from that town.
Every 911 operator is trained that the most important info to get is first a call back number for the reporting party, and second the location of the actual emergency.
I once dispatched the fire department to the wrong location because I verified the address with the caller, but didn't verify that the actual fire was at that address. It was a block away.
Trusting the system to give you the correct address is no defense for a dispatcher that sends emergency services to the wrong location. The system isn't infallible, it only takes seconds to verify the actual location of the emergency, and location verification is a great tool to calm a panicked reporting party.
Dispatch 101 level stuff here.